Mr. Huang Guoliang, Director of Quality Management Department of the State Administration of Quality Management, said that it will promote the quality improvement of automobile after-sales service, continue to implement the activities of implementing the Three Guarantees Regulations to improve the quality of automobile services, and support the improvement of design models by China National Institute of Standardization and China Automobile Circulation Association. The design method establishes a long-term mechanism, while continuing to carry out training on the three-package policies and regulations, timely publicizing the information on the three-package of the automobile, and launching the public opinion media to widely publicize the three-package regulations of the automobile.
According to Mr. Huang Guoliang, the three-package regulations of the automobile have been implemented smoothly and orderly on October 1, 2013. The overall operation is smooth and orderly. The first is to improve the work promotion system. In terms of organization and implementation, the quality and technical supervision departments of the 31 provinces, municipalities and autonomous regions The work organization was clarified, and the implementation of the three-package work of the automobile was carried out. In the technical support, the National Product Management Center set up the Automobile Three-Pack Dispute Resolution Technical Committee, and the provinces built a three-package technical consulting talent pool, and 2,413 expert libraries hired 4,613 people. Experts participated in the car three-pack dispute technical treatment, in which the technical consultation reached more than 800 times in the promotion and leadership of the automobile circulation industry jointly carried out more than 20,000 car three-pack training, and at the same time cooperated with the China Economic Net China Search Network and other media on the car three The package implemented an exclusive interview to release dynamic information in real time in the car three-package network to guide the masses to rational consumption and legal rights protection.
However, the overall level of service quality in the field of automobile circulation can not meet the requirements of the market, and some still do not meet the expectations of consumption. The standardization of after-sales service needs to be improved. The integrity system needs to be further strengthened, especially for some car operators in the automobile three. There are still some problems in the implementation of the package regulations. The disclosure of the three-package information is not enough. The comprehensive information on the three-package information of the auto-information producers is not standardized. The National Management Center investigated that 59% of consumers responded to the purchase of a car, and the salesperson of the car 4S did not introduce information such as the three-pack period and three-pack responsibility. Second, the implementation of the three-package responsibility has not yet been fully implemented. The main parts and components of some automobile operators, as well as the types of special parts and components, do not meet the national standards. The seller’s overlord clause still exists, and 72% of consumers are operated. The suggestion that the Ming style is not maintained in the 4S shop of the car, 11.6% of the consumers responded that the three-pack vehicle was repaired for more than five days, and the repairer did not have the timely backup vehicle and reasonable transportation cost compensation. Third, some operators are not active enough in coordinating disputes. Some auto dealers have not actively negotiated disputes with consumers, and there are cases where the inspection report is not in the scope of the Three Guarantees and other reasons, and some problems are directly pushed. To the producers, some did not recognize the opinions of technical consultants, and did not actively cooperate with the administrative department to adjust and deal with them. These problems have hindered the implementation of the Three Guarantees.
Huang Guoliang pointed out that in response to the three-vehicle problem of automobiles, the quality pattern of the three-in-one management system has been focused on promoting the healthy development of the automobile circulation industry.
First of all, the quality supervision department will vigorously promote the service quality improvement of the automobile circulation industry. First of all, it is necessary to pay attention to system design. The Fourth Plenary Session of the 18th CPC Central Committee proposed to strengthen the legislation in key areas and accelerate the improvement of fairness and fairness. The legal system of fair rules guarantees that the rights of citizens' personal rights and property rights are not infringed. For this reason, the AQSIQ is promoting the responsibility of car quality and safety around the quality and safety of consumer goods, promoting the promotion of consumer product safety legislation, motor vehicle product safety regulations, etc. Research and exploration on the construction of regulations and regulations, propose relevant proposals for the revision of the regulations for the three guarantees of products in real time, explore the establishment of relevant systems for product quality guarantees in China, encourage the development of product quality and safety liability insurance, and develop the quality of after-sales service with the National Development and Reform Commission. The annual action plan will establish an after-sales service quality platform to strengthen service quality testing and promote product three guarantees.
The second is to promote the quality improvement of automobile after-sales service, continue to implement the activities of improving the quality of automobile service by implementing the Three Guarantees Regulations, and support the China National Institute of Standardization and the China Automobile Circulation Association to improve the design model and improve the design method to establish a long-term mechanism and carry out annual automobile after-sales service. Quality assessment, timely guidance to release evaluation results, organize quality supervision system to inspect the three-package work of the automobile, guide the quality supervision departments at all levels to do the three-package dispute handling work, organize special inspections for the automobile 4S shop, and inspect the unannounced inspection inspectors The car operators strictly enforce the three guarantees, continue to carry out the training of the three guarantee policies and regulations, promptly disclose the information of the three guarantees of the automobile, and launch the news media to widely publicize the provisions of the three guarantees of automobiles, where the benchmarks for the quality of after-sales service will be promoted, and the automobile three will be established. The package sensation detection platform resolutely exposes the quality violations, so that the three-package regulations of the automobile are deeply rooted in the hearts of the people, and strive to create a public atmosphere of good notarization. The circulation association should play the role of the association. First, it is necessary to promote the implementation of the Three Guarantees policy, play a good role as a bridge, cooperate with the quality supervision department to urge the automobile operators to strictly implement the Three Guarantees Regulations, and mobilize the whole industry to carry out service quality improvement activities. Promote the self-discipline of the industry, play a propaganda policy to provide services and safeguard the rights and other self-discipline work, establish a system of awarding and reporting complaints to regulate public interest litigation, and promote the development of industry norms.
Third, we must promote the standardization of the industry, actively establish after-sales service standardization alliance, formulate group standards to explore the application and promotion mechanism of after-sales service standards, and improve the standard of after-sales service standardization. Car operators must take the initiative to improve service quality. "First, we must implement the responsibility of quality after-sales service, strictly follow who sells who is responsible for self-inspection and rectification of the three-package violation clause, clarify the standard of service quality of key positions, implement quality and safety one-vote veto. Second, we must implement statutory quality obligations, conscientious products Quality Three Guarantees Defective Product Recall Legal Responsibility, Strict Major Event Quality Report Emergency Response System, Establish and Improve Quality Assurance System, Third, Implement Honesty Responsibility, Actively Open Product Service Standards, Conduct Quality Self-Declaration, Promote After-sales Service, Provide Dispute Resolution, etc. Efficiently, we must actively participate in the quality concentration comparison activities."
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