In order to further standardize the motor vehicle insurance service industry, the Guangxi Quality Supervision Bureau recently specifically addressed the Guangxi local standard "Motor Vehicle Insurance Claims Service Quality Specification" (draft for comments) and "Motor Vehicle Insurance Claims Service Evaluation Index System" (draft for comments). The society has extensively solicited opinions.
The "Quality Specification for Motor Vehicle Insurance Claims Service" (Draft for Comment) issued this time stipulates seven main elements of the quality of claims service including institutional service requirements, personnel service requirements, claims process and document requirements, and report acceptance. A property insurance company (hereinafter referred to as an insurance company) that develops motor vehicle insurance business in areas under the jurisdiction of Guangxi. An insurance intermediary commissioned by an insurance company to conduct claims investigation, damage assessment, etc., shall be implemented with reference to this Code.
At the same time, the quality of claims services will also be directly presented through data evaluation. The "Motor Vehicle Insurance Claims Service Evaluation Index System" (Draft for Comment) determines the basic work flow for the development of claims service evaluation, and clearly defines the evaluation organization, evaluation scope, evaluation methods, evaluation indicators, and evaluation requirements. The on-site evaluation and off-site evaluation index system, the definition of each evaluation index, the scoring standard, the assignment status, etc. were all explained, and the publicity of the evaluation results, the supervision and management of the evaluation work and other work requirements were put forward.
According to the relevant person in charge of the Guangxi Quality Supervision Bureau, the quality of the motorized vehicle insurance claim service in Guangxi is regulated, and the quality of the motor vehicle insurance claims service of various property insurance companies in Guangxi is evaluated and disclosed to the public, which can effectively protect the right of consumers to know. And the right to choose, effectively improve the quality and efficiency of the overall claims service, protect the legitimate rights and interests of insurance consumers, and enhance the social image of the insurance industry.
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